Refund policy
Returns: Balega accepts returns of all unused products purchased through our website within 30 days of the original purchase date. To ensure we can promptly process your refund, please include the following when sending your return:
- A copy of your original order confirmation
- A brief note with your contact information
Before shipping your return, please contact us at help@4implus.com with the tracking number for your return package. This helps us monitor your return and ensure accurate processing. All worn or damaged items may be discarded or donated.
Refunds and Discounts: Promo codes must be applied at the time of purchase. Unfortunately, we are not able to retroactively apply discounts or issue refunds for orders placed without a valid promo code entered during checkout.
Exchanges: Balega offers a one-year warranty on all products against manufacturer’s defects. If you believe your product is defective, please send it to the address below along with:
- A copy of your purchase receipt
- A brief note explaining the issue
- Your contact information
We ask that you email us the tracking number, quantity, description of the items being returned, and what is needed in exchange (size/style/color) to help@4implus.com so we can process your exchange promptly.
RETURN ADDRESS
Implus LLC2001 T.W. Alexander Drive
Box 13925
Durham, NC 27709-3925
For any additional questions, please reach out to our Consumer Care Team at help@4implus.com.